More than four in five members of the public are completely unaware of auto-enrolment, says Aon Hewitt.
PSA Peugeot Citroen has introduced an online pensioner payslip service to reduce the costs and environmental impact of its scheme communications.
Confusing and contradictory communications could deter millions of part-time workers from saving into a pension under auto-enrolment, warns a consultant.
The Department for Work and Pensions is set to spend £10m on communications to ensure auto-enrolment is a success, pensions minister Steve Webb says.
As front page headlines warn of a pensions catastrophe, trustees need to stay calm and make sure they don't "feed the frenzy", scheme communications experts urge.
Joining PP editor Jonathan Stapleton were Ferrier Pearce managing director Jon Pearce, RPMI head of communications Jonathan Clark and Bluefin head of technical, marketing and research Robin Hames
This week: Malcolm Deering, director of technical services, Business Service Plus
IT firm Kalamazoo Reynolds increased membership of its pension scheme to 84% after revamping its offering to focus on face-to-face support.
rpmi has announced it will include scanable barcodes on future member communications in a bid to boost multi-channel engagement and keep printed communication alive.
Many employers and employees are yet to grasp their obligations under the 2012 pensions reforms, delegates heard.
Providers must ensure their websites are designed to get the maximum return, delegates heard.
The Pensions Advisory Service is receiving an increasing number of calls from small and medium-sized employers about auto-enrolment, the organisation has revealed.
Social media is a fantastic way to get people online and interested in their pensions, Standard Life says.
Industry experts have challenged the view that personalised communication is unsuitable for smaller schemes.
Robert Branagh of rpmi explains why education and engagement
This month the panellists discuss the challenges of communicating with scheme members
Buck Consultants has appointed Louise Brett to head up its communications practice.
The Daily Mail and General Trust has unveiled a new website to help employees understand the broader financial context of their pension decisions.
Centrica has appointed Ferrier Pearce to support its pension scheme membership communication.
Taking the time to issue personalised benefit statements can have a huge impact on improving member engagement with occupational pension schemes.
Companies should adopt proactive policies to keep employees in work for longer, as increasing longevity places pressure on schemes, delegates heard.
Nine out of 10 employers say member communication is important to the success of their pension schemes, according to Friends Provident.
Daily Mail and General Trust is to launch an in-house financial awareness programme next year.
Philip Mowbray discusses new options aimed at meeting the evolving needs of customers at retirement