UK - Standard Life has made changes to its payouts for with-profits savings and investment policies following a mid-year review.
There will be no alterations to annual bonus rates or with-profits bonds, homeplan and stakeholder products, but final bonus rates will be reduced on other types of with-profits policies.
The firm said the reductions were necessary to take account of lower long-term investment returns.
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Malcolm Mclean says getting the channels of communication right and engaging more openly is a good starting point