NETHERLANDS - ABP, Europe's biggest pension fund, said that it has been awarded the highest score for service in the Netherlands by the Toronto-based performance company CEM.
The fund scored 8.6 on a scale of 10. Internationally, the fund was ranked in the fourth place.
ABP was also among the 25% of participating pension funds having the lowest costs.
For service the following aspects were evaluated: payment of pensions, award of pensions, written pension projections, information provision, call centre, mass communication, service to employers, outgoing value transfers, purchasing and incoming value transfers, award of disability pensions and financial management and governance.
The costs of pension administration for ABP were e66 per insured person as compared to an average figure of e157 for all participating Dutch funds.
John Neervens, Chairman of the ABP Management Council, said: “These are fine results after years of joint efforts both to squeeze costs hard and simultaneously to achieve higher levels of service.”
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