UK - Users of the government's interactive pensions digital television service have given it their overwhelming approval, the department for work and pensions claims.
The service – launched in May 2002 – currently provides pensions information via digital TV on both cable and satellite.
The DWP said research – carried out by MORI – found that its users welcomed its look and feel, along with the level of information provided.
Users found the service easy to use but suggested a number of small-scale improvements. These included suggestions such as upgrading the system software and installing features that would reduce the workload of DWP call centres.
The DWP added that many of the viewers went on to use the interactive services, and that for some, this contact represented their first step in the process of thinking more about their pension options.
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