UK - Mercer has become the latest consultant to revamp its Europe, Middle East and Africa offering with the appointment of Martine Ferland from rival firm Towers Watson.
Ferland (pictured) will join Mercer's London office in September as head of its Retirement, Risk & Finance business for EMEA from Towers Watson where she was retirement business leader for Canada.
Prior to that, she spent 13 years with Towers Perrin in North America, including two years heading up its retirement business in Asia-Pacific.
Ferland has nearly 25 years' experience in retirement consulting, leadership, strategy and business development, and is a fellow of both the US Society of
Actuaries and the Canadian Institute of Actuaries.
She will replace Jacques Goulet who transferred to North America earlier this year to lead Mercer's RRF business in the US.
RRF is the largest of Mercer's businesses in Europe, employing 1,600 actuaries, consultants and support staff across 15 countries.
Mercer global chief executive Michele Burns said: "This role is of strategic importance to our wider global business, given the size of the European retirement market and the pivotal role that RRF plays in many of our relationships with major clients. RRF is a dynamic business that is reshaping itself for the future, and Martine brings exactly those qualities of leadership, business acumen and specialist expertise that are needed for this complex market."
This comes after both Russell Investments and Towers Watson (Global Pensions; 4 July 2011) made changes to their EMEA set ups.
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Malcolm Mclean says getting the channels of communication right and engaging more openly is a good starting point