The Pensions Ombudsman is in the middle of an ongoing programme of change, speeding up dispute processes and seeking informal resolutions. James Phillips asks what to expect next.
As The Pensions Ombudsman (TPO), Anthony Arter has primacy over disputes involving pensions procedure and potential scheme administrative failings. In post since 2015, he has overcome a huge backlog...
More needs to be done to speed up DB to DC transfers but, as Jonathan Stapleton says, more also needs to be done to protect members.
The Pensions Ombudsman (TPO) took on 2,566 early resolution cases in 2018/19 after onboarding a team from The Pensions Advisory Service (TPAS), according to its annual report and accounts.
The lifeboat fund is in a good position despite reserves taking a £0.6bn hit. But the ramifications of the EU judgment on member compensation is an area of concern for CEO Oliver Morley, writes Stephanie Baxter