Many observers outside the industry like to conjure up images of trustees poring over ancient trust deeds and using quills to make any amendments.
In their eyes, they believe that trustee boards would regard the typewriter as the height of modern technology – and probably something that should be treated with suspicion. This cosy and antiquated...
This week's top stories included Cardano announcing plans to acquire Now Pensions from a Dutch pension fund later this year.
Royal Bank of Scotland (RBS) faces a £102m impact on liabilities as a result of equalising guaranteed minimum pensions (GMPs), according to its annual results.
Malcolm Mclean says getting the channels of communication right and engaging more openly is a good starting point