Service levels of administration providers must be measured to ensure schemes are delivering for their members, says MNPA managing director Sue Applegarth.
"The principle is simple," she said. "What gets measured gets attention." Simply checking response times was not sufficient as it did not give any indication of quality, she added. Applegarth advised...
Trustees lack expertise, time and resources to develop effective communications on technical pensions issues and need professional help, a major review of the British Steel saga has concluded.
In this week's Pensions Buzz, we want to know if you think trustees should consult directly with members before agreeing to a DB superfund buyout.
Thousands of savers taking tax-free lump sums ahead of retirement are at risk of a pensions shortfall in later life due to neglecting their remaining pot, Zurich has warned.
Professional Pensions is looking to update its list of pensions master trusts in the UK ahead of authorisation. Can you help?