Pensions ombudsman Tony King speaks exclusively to PP about why members are complaining about schemes and what administrators and managers can do to minimise these issues.
Speaking in a video interview on the fourth anniversary of his appointment, King said ill-health and early retirement pensions where the biggest cause for concern - as they had been throughout his tenure....
Respondents say they should only be required in certain situations as the system is not broken.
Smart Pension has absorbed more than 6,500 members from the Corporate Pensions Trust (CPT) after its trustees decided not to apply for authorisation.
The Defined Contribution Investment Forum (DCIF) has reappointed Vivek Roy as chairman for 2019 following a vote at its annual general meeting last November.