The Pensions Ombudsman has found in favour of Friends Life after a consumer had complained it misled him about the nature of its treatment of additional voluntary contributions.
The complainant, Mr M Evans, alleged that the administrator of his scheme, Aon, failed to tell Friends Life to change the investment strategy of his AVC fund in light of his decision to retire earl...
To continue reading this article...
Join Professional Pensions
- Unlimited access to real-time news, analysis and opinion from the industry
- Receive our in-depth monthly magazine in either print or digital format
- Access our Sustainable Investment Hub covering news and opinion from thought leaders in the ESG space
- Receive important and breaking news stories selected by the Editors in our daily newsletter
- Hear from industry experts and other forward-thinking leaders
- Receive a monthly members-only newsletter with exclusive opinion pieces from leading industry experts and a feature from the magazine in advance of its release date