A Financial Ombudsman Service executive has urged insurers to "embrace, encourage and celebrate" complaints, arguing they need to plan for imperfections.
Tony Boorman, the deputy chief ombudsman, told an audience of insurers, bankers and intermediaries that errors will always be made, despite the efforts of both businesses and regulators, leading to complaints....
The registration deadline for the Workplace Savings & Benefits Awards 2019 is today.
This week's top stories were the DWP giving the green light to CDC and TPR granting extensions for 11 master trust authorisation applications.
Susan Martin says building strong foundations for business are the only way forward as the pensions industry is radically shaken up
The Pensions Regulator (TPR) has granted Now Pensions a six-week extension for its master trust authorisation application after the 31 March deadline, PP can reveal.