A Financial Ombudsman Service executive has urged insurers to "embrace, encourage and celebrate" complaints, arguing they need to plan for imperfections.
Tony Boorman, the deputy chief ombudsman, told an audience of insurers, bankers and intermediaries that errors will always be made, despite the efforts of both businesses and regulators, leading to complaints....
Most respondents in this week's Pensions Buzz do not think businesses should be able suspend AE contributions if in financial distress.
Former BHS owner Dominic Chappell has lost the appeal against his section 72 conviction and sentence for failing to hand over information to The Pensions Regulator (TPR).
This week's top stories include Marsh and McLennan Companies agreeing to buy JLT, and the home secretary calling for AE to be scrapped in a no-deal Brexit scenario.
Lesley Titcomb says the watchdog wants closer interactions with pension funds to spot problems sooner and act before having to use its more stringent powers