Annuity providers need to make significant improvements to the quality of their written and telephone communications if customer outcomes are to be improved according to the FCA's Thematic Review.
According to the review published this morning one in five of those who purchase an annuity with their existing pension provider are unaware that they have the option to switch provider. Others are...
This week's top stories included Cardano announcing plans to acquire Now Pensions from a Dutch pension fund later this year.
Royal Bank of Scotland (RBS) faces a £102m impact on liabilities as a result of equalising guaranteed minimum pensions (GMPs), according to its annual results.
Malcolm Mclean says getting the channels of communication right and engaging more openly is a good starting point