Schemes should consider more modern ways of engaging with complaining members as this could solve conflicts more quickly, Anthony Arter says.
The Pensions Ombudsman (TPO) argued schemes that deal with complaints via letters might want to review their strategy. A telephone call that establishes contact with the member directly is one approach...
Former BHS owner Dominic Chappell has lost the appeal against his section 72 conviction and sentence for failing to hand over information to The Pensions Regulator (TPR).
This week's top stories include Marsh and McLennan Companies agreeing to buy JLT, and the home secretary calling for AE to be scrapped in a no-deal Brexit scenario.
Lesley Titcomb says the watchdog wants closer interactions with pension funds to spot problems sooner and act before having to use its more stringent powers
The Pension Protection Fund (PPF) is consulting on proposals to charge a "risk reflective" levy for commercial defined benefit (DB) consolidation vehicles.