Schemes should consider more modern ways of engaging with complaining members as this could solve conflicts more quickly, Anthony Arter says.
The Pensions Ombudsman (TPO) argued schemes that deal with complaints via letters might want to review their strategy. A telephone call that establishes contact with the member directly is one approach...
Willis Towers Watson's LifeSight is the first master trust to be granted authorisation by The Pensions Regulator (TPR).
An innovative funding structure has been agreed for Croydon Pension Fund. However, there are some concerns about the arrangement. Stephanie Baxter reports
Some 52% of red flags raised by schemes on suspected scam pension transfers involve advisers or unregulated introducers, a report by the Pension Scams Industry Group (PSIG) has claimed.
The Norfolk Pension Fund has been successful as the lead plaintiff in a class action case that went to jury trial in California involving securities fraud.