When a scheme is dissatisfied with its third-party administrator (TPA) it seems to make sense to change provider. However, there are many potential unintended consequences of switching provider which can lead to extra cost and inefficiencies all of which can cause major disruption to the scheme.
So what are the options available to schemes looking to get best value from their TPA? What are the factors that lead to schemes considering a change in provider and how can these issues be mitigat...
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