Admin / Technology

The impending Pensions Administration Standard Association (PASA) code of conduct on transfers is likely to ban administrators from withholding manual calculation sheets when schemes change providers, PP understands.

The industry has spent "millions" on inadequate technology and must take it "more seriously" in order to improve member experience, says an IT specialist.

Pension transfers have seen a 42% rise year on year, according to Origo.

More than half of Buzz respondents were concerned that service level agreements used to monitor the performance of third-party administrators focused too heavily on response times. But a quarter of contributors were happy with how SLAs were used.

The industry has given the DWP plenty of food for thought on amending disclosure regulations. Taha Lokhandwala reports

Providers have made preparations to deal with auto-enrolment’s busiest period. Rachel Dalton reports

The Royal National Institute of the Blind has appointed Aon Hewitt to provide administration and brokerage services, in an extension of its previous arrangement.

JLT Employee Benefits (JLTEB) has launched an investment platform for defined benefit trustees.

Time-focused service level agreements struck between trustees and third party administrators are too narrow and lead to the wrong focus for members, experts warn.

Respondents were not certain whether the Pension Protection Fund's expectations were affecting administration standards, or whether this was such a bad thing anyway.