Admin / Technology

Lumera says ‘modest’ volumes of pensions dashboard queries could disrupt day-to-day activities

LCP stresses importance of resourcing ahead of predicted surge in member queries

WTW survey finds 76% of respondents expect ‘moderate’ increase in engagement following dashboard launch

Traditional comparisons may no longer provide reliable indication of admin capability

Maurice Titley explores why technology will be critical to building a pensions system that delivers better outcomes for savers

Maps says it has done ‘specific’ testing with vulnerable customers to ensure ease of access

Providers urged to focus on operational readiness ahead of dashboard deadline

PCS union calls on the government to take action against Capita

Focuses on compliance monitoring across matching, information provision and connection performance

What schemes and employers can do to support members in an evolving digital reality