Admin / Technology

One in four members do not know how many pension pots they have, according to Nest data

Industry urged to double-down on readiness ahead of MoneyHelper dashboard launch

Trading update reveals scale of issues with outsourcing firm’s CSPS admin contract

LPPA and Burges Salmon survey shows members remain sceptical about AI usage

Less than half of schemes regularly use simulations to test incident response plans

Outsourcer says it is making good progress but recognises need for more improvement

Helen Forrest Hall says investment in expertise should not lag tech spending

Mamunul Wahid says digitalisation can be a force for inclusion rather than exclusion

WTW research finds over half of employees would welcome AI support in planning for retirement

SPP says digital exclusion in pensions can leave savers more vulnerable to scams or fraud