Admin / Technology

MyCSP has blamed a backlog of 47,000 member enquiries inherited from Capita when it took administration in-house for delayed payments to members.

The Pensions Advisory Service (TPAS) is trialling a financial capability tool to help prepare for its future role as a provider of free guidance to savers.

The Financial Conduct Authority (FCA) is ready to relax regulation to encourage technological innovation in the pensions industry and other financial services.

MyCSP has admitted it is experiencing problems with delayed payments after transferring its admin in-house and shifting its 1.5 million members onto a single administration system.

PP looks at whether advances in IT are helping or hindering trustees.

Cartwright Group has adopted Procentia's Intellipen platform for its pension administration in a move to help clients access information.

Transferring data in the pensions industry is fraught with difficulties and MyCSP knows this.

Jelf Employee Benefits has extended its auto-enrolment service for small companies to incorporate other benefits including healthcare, group risk and management liability insurance.

Communications will be a major issue for employers as they struggle to deal with an onslaught of change according to the AA's head of pensions, Mike Sullivan.

Tracesmart will increase its workforce by 50% in a major expansion of the firm, which is the UK's largest provider of pension scheme member tracing and existence checks.