Admin / Technology

PP survey finds 76% anticipate increased role of AI to provide support to members

BTPS provider has completed first pensioner payroll run following transition period

Initiative may help trace many of those unreachable by standard tracing services

Pensions minister says pensions bodies are testing AI with ‘strong safeguards’

PensionBee survey finds 79% of respondents prefer mixture of human and AI interaction

Call for evidence now open, with 17 March deadline

Karla Bradstock says mistakes can remedied in a way that strengthens trust and improves processes

Consultancy launches service to provide bespoke packages to clients

Regulator says competition will offer opportunities to innovate on savers’ behalf

Are trustees and sponsors getting the customer service they need from bulk annuity providers?