PP survey finds 76% anticipate increased role of AI to provide support to members
BTPS provider has completed first pensioner payroll run following transition period
Initiative may help trace many of those unreachable by standard tracing services
Pensions minister says pensions bodies are testing AI with ‘strong safeguards’
PensionBee survey finds 79% of respondents prefer mixture of human and AI interaction
Call for evidence now open, with 17 March deadline
Karla Bradstock says mistakes can remedied in a way that strengthens trust and improves processes
Consultancy launches service to provide bespoke packages to clients
Regulator says competition will offer opportunities to innovate on savers’ behalf
Are trustees and sponsors getting the customer service they need from bulk annuity providers?