Admin / Technology

Rachel Dalton looks at how schemes are coping with the changes to tax relief

Taha Lokhandwala looks at the impact of IAS19 on deficits

The impending Pensions Administration Standard Association (PASA) code of conduct on transfers is likely to ban administrators from withholding manual calculation sheets when schemes change providers, PP understands.

The industry has spent "millions" on inadequate technology and must take it "more seriously" in order to improve member experience, says an IT specialist.

Pension transfers have seen a 42% rise year on year, according to Origo.

More than half of Buzz respondents were concerned that service level agreements used to monitor the performance of third-party administrators focused too heavily on response times. But a quarter of contributors were happy with how SLAs were used.

The industry has given the DWP plenty of food for thought on amending disclosure regulations. Taha Lokhandwala reports

Providers have made preparations to deal with auto-enrolment’s busiest period. Rachel Dalton reports

The Royal National Institute of the Blind has appointed Aon Hewitt to provide administration and brokerage services, in an extension of its previous arrangement.

JLT Employee Benefits (JLTEB) has launched an investment platform for defined benefit trustees.