Customer satisfaction with insurance companies is high - but firms have been warned there is no room for complacency.
The Association of British Insurers’ customer impact panel report found 85pc of customers felt it was easy to do business with firms. But the report highlighted concerns over product performance, written...
This week's top stories included Cardano announcing plans to acquire Now Pensions from a Dutch pension fund later this year.
Royal Bank of Scotland (RBS) faces a £102m impact on liabilities as a result of equalising guaranteed minimum pensions (GMPs), according to its annual results.
Malcolm Mclean says getting the channels of communication right and engaging more openly is a good starting point