The industry has given the DWP plenty of food for thought on amending disclosure regulations. Taha Lokhandwala reports
Communication teams working on auto-enrolment must learn from the marketing industry, the PP Pensions & Benefits Communication Forum was told.
Employers need to be given a defined line between providing information and advice on pension arrangements, a select committee hears.
The Department for Work and Pensions will work with the Treasury, the industry and the Money Advice Service to create a standardised ‘lifecycle' of pensions communications to send to individuals.
Increased personalisation of communications is key to increasing member engagement according to Ferrier Pearce's Nigel Ferrier.
Shilling on how to be a communications angel
The Pensions Action Group and a communications consultant has criticised the timing and messages of the Department for Work and Pensions' auto-enrolment TV campaign.
Pension hub provider Money on Toast has created a tool that allows workers to learn about auto-enrolment via Facebook.
The trustees of the Prudential Staff Pension Scheme have hired Concert Consulting to run its communications with members.