Delivering auto-enrolment

Rachel Dalton spent a day at Standard Life HQ for a glimpse of AE inside an insurance giant

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When auto-enrolment (AE) began last October, all eyes turned to the country's biggest corporations: the massive employers who had begun enrolling, and the major insurers, which had spent the previous two years pitching for contracts and delicately negotiating terms.

Once the wheels started turning rumours began circulating of busy staging dates creating a "capacity crunch" among insurers; in spring 2013, for example, a third of all this year's enrolments took ...

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