Engaging with bought-out pensioners

Taha Lokhandwala attended a PIC policyholder forum to find out how the insurer communicates

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Although risk reduction exercises, such as bulk annuities, can make perfect sense for schemes and employers, it can often leave members in a state of disarray.

Members can find themselves being informed of their pensions being transferred from a name they have recognised for many years to an unknown insurance company. Many remain unsure of what happens ne...

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