Communication

First UK Bus has discontinued its use of an outsourced call centre for its employees being auto-enrolled after it received a low volume of calls.

A good communications strategy is essential to high uptake of any workplace benefits programme.

Face to Face consulting has acquired the Life Academy to boost its financial education offering.

The Pensions Quality Mark, created by the National Association of Pension Funds, has launched a guide for employers on communicating with staff about pensions.

The Department for Work and Pensions will work with the Treasury, the industry and the Money Advice Service to create a standardised ‘lifecycle' of pensions communications to send to individuals.

The industry will fail to increase member engagement unless pensions professionals understand the difference between disclosure and communication, says Society of Pension Consultants chairman Roger Mattingly.

Increased personalisation of communications is key to increasing member engagement according to Ferrier Pearce's Nigel Ferrier.

Shilling on how to be a communications angel

The Pensions Action Group and a communications consultant has criticised the timing and messages of the Department for Work and Pensions' auto-enrolment TV campaign.

Pension hub provider Money on Toast has created a tool that allows workers to learn about auto-enrolment via Facebook.