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Anthony Arter
Anthony Arter departed The Pensions Ombudsman (TPO) last month after ten years at the organisation. Holly Roach speaks to him about resource challenges, the body’s “colossal” increase in cases and making the organisation more efficient for the future.
The pensions industry is in the middle of an ongoing programme of change with the aim being, largely, to improve member outcomes. Always present is TPO which strives to resolve complaints, speed up...
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