Annuity complaints fall to pre-pension freedom levels

All other pension complaints up

clock • 2 min read

The number of annuity-related complaints handled by the Financial Ombudsman Service (FOS) between April and June has dropped to lower levels than before pension freedoms were introduced, while all other pension complaints were on the rise.

In the four quarters prior to the announcement of the pension reforms by then-Chancellor George Osborne in April 2014, the average number of new annuity cases was 150 per quarter. Between April and...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Law and Regulation

Court upholds trustees' right to recover the costs of unsuccessfully defending themselves

Court upholds trustees' right to recover the costs of unsuccessfully defending themselves

Chris Edwards-Earl looks at how a recent Court decision upholds trustee rights to be indemnified from scheme assets

Chris Edwards-Earl
clock 17 March 2026 • 3 min read
GAD unveils factors guidance hub for public sector scheme administrators

GAD unveils factors guidance hub for public sector scheme administrators

Hub brings factors and guidance together in a standardised and consistent way

Jonathan Stapleton
clock 16 March 2026 • 2 min read
'Sludge practices' and 'misuse' of anti-scam rules blamed for transfer delays

'Sludge practices' and 'misuse' of anti-scam rules blamed for transfer delays

Coalition of platform providers calls for fundamental reform of the system

Jonathan Stapleton
clock 13 March 2026 • 3 min read
Trustpilot