Schemes can do more to speed up the resolution of complaints by implementing one-step internal dispute resolution procedures according to the Pensions Ombudsman.
Speaking at PBUK Anthony Arter said adopting a robust one-stage procedure could mean the time taken to resolve disputes could be reduced by six months. While some schemes are adopting this process ...
To continue reading this article...
Join Professional Pensions
Become a Professional Pensions Lite Member today
In just a few clicks you can start your free Professional Pensions Lite membership, providing you access to:
- Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
- Receive important and breaking news stories via our two daily news alerts
- Hear from industry experts and other forward-thinking leaders
Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here
