PB Show: RDR could impact member engagement

Helen Morrissey
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The shift towards fees brought about by the Retail Distribution Review (RDR) could lead to a reduction in member engagement says Capita's head of DC Paul Sturgess.

Speaking at the Pensions and Benefits Show, Sturgess said that while past charging structures were "incomprehensible" they did provide advisers with a "hard motivation to drive increased membership...

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