The Prudential has been ordered to pay a member of its own scheme compensation after it processed his open market option annuity purchase at the wrong time, reducing his total purchase sum by £2,455.
The complainant, Mr Ayre, reached the end of his 23-year plan on 1 April 2011. The Pru sent him a vesting quotation in February which said the fund value would be £122,991 with a pension commenceme...
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