Pru to compensate member after OMO process failure

clock

The Prudential has been ordered to pay a member of its own scheme compensation after it processed his open market option annuity purchase at the wrong time, reducing his total purchase sum by £2,455.

The complainant, Mr Ayre, reached the end of his 23-year plan on 1 April 2011. The Pru sent him a vesting quotation in February which said the fund value would be £122,991 with a pension commenceme...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Defined Contribution

LifeSight hits £1bn in drawdown assets

LifeSight hits £1bn in drawdown assets

Growing numbers of members choosing to stay with master trust as Gen DC start to retire

Jonathan Stapleton
clock 16 September 2025 • 1 min read
Most DC members will be 'better off' in future, SPP says

Most DC members will be 'better off' in future, SPP says

Polling finds one quarter think members will be better off in five years

Jasmine Urquhart
clock 05 September 2025 • 1 min read
Under half of employers have reviewed their pension schemes in the last year

Under half of employers have reviewed their pension schemes in the last year

One in ten employers have never checked to see if scheme offers value for money

Martin Richmond
clock 02 September 2025 • 2 min read
Trustpilot