Pru to compensate member after OMO process failure

clock

The Prudential has been ordered to pay a member of its own scheme compensation after it processed his open market option annuity purchase at the wrong time, reducing his total purchase sum by £2,455.

The complainant, Mr Ayre, reached the end of his 23-year plan on 1 April 2011. The Pru sent him a vesting quotation in February which said the fund value would be £122,991 with a pension commenceme...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Defined Contribution

Auto-enrolment increases add to soaring SME costs, says Chambers of Commerce

Auto-enrolment increases add to soaring SME costs, says Chambers of Commerce

Policy-driven employment costs make up bulk of increase

Alex Levy
clock 12 August 2026 • 2 min read
Members still struggling with retirement decisions despite a rise in engagement

Members still struggling with retirement decisions despite a rise in engagement

TPT research shows just 11% of members have never reviewed their pension

Martin Richmond
clock 04 August 2026 • 2 min read
SPP: How VfM can evolve to close the consumer gap

SPP: How VfM can evolve to close the consumer gap

Harriet Sayer looks at how the value for money (VfM) framework can become a practical tool for members

Harriet Sayer
clock 04 August 2026 • 3 min read
Trustpilot