Ombudsman rebukes Hornbuckle for 'poor service'

clock

Hornbuckle Mitchell has been ordered to pay compensation to the estate of a client after its poor service caused a terminally ill man "distress and inconvenience".

The deputy pensions ombudsman Jane Irvine (pictured) has ordered the self-invested personal pension provider to pay the estate of Richard Coleridge £750 by 8 April after it delayed paying his pensi...

To continue reading this article...

Join Professional Pensions

  • Unlimited access to real-time news, analysis and opinion from the industry
  • Receive our in-depth monthly magazine in either print or digital format
  • Access our Sustainable Investment Hub covering news and opinion from thought leaders in the ESG space
  • Receive important and breaking news stories selected by the Editors in our daily newsletter
  • Hear from industry experts and other forward-thinking leaders
  • Receive a monthly members-only newsletter with exclusive opinion pieces from leading industry experts and a feature from the magazine in advance of its release date

Join now

 

Already a Professional Pensions
member?

Login

More on Industry

Pi Partnership buys Align Pensions

Pi Partnership buys Align Pensions

‘Strategic’ move will help drive continued growth at the firm

Jonathan Stapleton
clock 08 May 2024 • 1 min read
Buzz: Are you supportive of TPR's latest corporate statement?

Buzz: Are you supportive of TPR's latest corporate statement?

TPR corporate statement, Labour’s pension policy and DB running costs

Professional Pensions
clock 08 May 2024 • 1 min read
Industry has 'a lot of work to do' on member engagement

Industry has 'a lot of work to do' on member engagement

Graeme Bold says industry will need to adjust member engagement based on demographics

Martin Richmond
clock 08 May 2024 • 4 min read
Trustpilot