TPAS received 4,500 complaints last year

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The Pensions Advisory Service (TPAS) received around 4,500 complaints between April 2012 and March 2013, over half of which were not investigated.

As many as 1,966 complaints were taken on as casework, with head of dispute resolution Tony Attubato explaining why so many complaints were not taken any further. "Often the solution proposed is...

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