Citizens Advice has suggested that over 55s should be able to access face-to-face guidance from Pension wise on more than one occasion.
In a report submitted to the Work and Pensions select committee the charity called for restrictions on appointments to be scrapped.
It said that if someone visits Pension wise at age 50 to understand their options but then decides not to access their pension until they are 60, they should be able to make another Pension wise appointment.
The charity also said those utilising Pension wise appointments were looking for financial guidance on other issues.
Over a quarter (27.3%) of people who have had a face-to-face Pension wise appointment in England and Wales also booked a Citizens Advice appointment for help on other issues. These included benefits and tax credits (42%), financial capability including help managing money (29%), debt (14%) and employment (4%)
Citizens Advice chief executive Gillian Guy said: "People don't make decisions about pensions in isolation. Our evidence shows people are also thinking about how their pension choices relate to tax, debt and how they wish to support their family.
"Guidance can be key to people making pension choices which are right for them. It's vital that the support they receive recognises the competing pressures in their lives.
"We know people are getting what they need from a Pension wise session but there is an opportunity to provide further support, whether that's another appointment later in life or, for example, extra help around the implications for someone's pension if they are divorced."
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