Prudential tops swollen FCA pension complaints list

Laura Miller
clock

Prudential has topped the Financial Conduct Authority's (FCA) list of the most complained about pension firms, as the number of grievances raised about retirement products jumps 20%.

The life company giant was complained about 8,827 times between January and June 2015. Of those, a significant majority of 62% were upheld by the firm in favour of the customer. Friends Life ...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Law and Regulation

The red face test – how would you fare?

The red face test – how would you fare?

Naomi Brown asks how trustees can prepare for when a decision they make is challenged

Naomi Brown
clock 31 October 2025 • 4 min read
Professional trustees – a long-overdue review

Professional trustees – a long-overdue review

Ian McQuade looks at why the consultation matters and sets out four steps for reform

Ian McQuade
clock 29 October 2025 • 4 min read
Torsten Bell: Leave aside cynicism and get on with the job of making CDC work

Torsten Bell: Leave aside cynicism and get on with the job of making CDC work

Minister says CDC has important role in task of finishing pensions settlement

Jonathan Stapleton
clock 23 October 2025 • 4 min read
Trustpilot