The People's Pensions has come out top for service according to research into auto-enrolment providers carried out by Pensions PlayPen.
According to the Measures of Support: How users rate workplace pension providers The People's Pension came out top in terms of how positively they were viewed by intermediaries. They scored four out of a possible five. They were followed by Legal & General which scored 3.5, Standard Life which scored 3.4 and Aviva with 2.9. National Employment Savings Trust (NEST) came fifth scoring just 2.6 out of a possible five while Now:Pensions scored 2.4.
Ease of scheme set up was rated as the most popular reason to recommend a scheme and was mentioned in 54% of cases. Cost to client and cost to member both came in at 49% each while payroll integration came closely behind with 48%.
The People's Pension came out top when it came to providing services such as email support, ease of online set up and support materials. Legal & General, NEST and Now:Pensions scored well on ease of online set up and support materials, though both NEST and Now:Pensions scored below average on their call centre facilities.
However, NEST was the most used provider (67%) closely followed by The People's Pension (65%) and Standard Life (64%). Legal & General were next with 53%, Now:Pensions scored 51% while Aviva scored 48%.
Pensions PlayPen founder Henry Tapper said: "The research showed that awareness of auto-enrolment providers beyond NEST and Legal & General is actually quite thin and I do wonder if many people think that NEST is the only AE option out there. Our data also shows that while Now:Pensions had a difficult year we did see an improvement in performance towards the end of the year."
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