Ombudsman: Schemes can do more to resolve complaints

Helen Morrissey
clock • 1 min read

Schemes can do more to speed up the resolution of complaints by implementing one-step internal dispute resolution procedures according to the Pensions Ombudsman.

Speaking at PBUK Anthony Arter said adopting a robust one-stage procedure could mean the time taken to resolve disputes could be reduced by six months. While some schemes are adopting this process ...

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