How to successfully communicate with trustees and pension funds

Professional Pension has surveyed scheme trustees and managers about how they prefer to be communicated with. This is what they said...
Communicating with pension schemes is not easy.
First, there are a vast number of such schemes to communicate with, making any such communication difficult. Second, the trustees responsible for the governance of many such schemes conduct their duties largely on a part-time basis, meaning they have limited time in which to engage with their service providers and any marketing communications those providers produce.
As a direct result of this challenge, Professional Pensions decided to survey scheme trustees and managers about how they preferred to be communicated with - using our weekly Pensions Buzz survey to garner responses over the past 12 months.
As part of this study, we looked at a number of different areas - including top tips for winning beauty parades; what trustees and scheme managers believe makes for great customer service in the institutional pensions market; how best to communicate with trustees and managers; and how scheme approaches to corporate hospitality differ.
We hope you find our snapshot research useful - should you have any feedback, or suggestions for questions we should include in future research, please let us know.
Download the full report here.More on Industry
Five stories you may have missed this week
This week’s top stories included news that Pension Schemes Bill powers given to The Pensions Regulator to issue contribution notices will not be backdated, while the Department for Work and Pensions said it will ban flat-fee charging on auto-enrolment...
PMI and NextGen to collaborate on series of projects to represent the next generation in pensions
The Pensions Management Institute (PMI) and NextGen have partnered to offer a series of initiatives to “give a voice to the next generation of pension professionals”.
13 LGPS funds seek shared actuarial, admin and governance provider; Maps looks for independent evaluator
Norfolk County Council has issued a tender notice for a multi-provide framework agreement for the provision of actuarial services, governance, and administration support and consultancy services.
Have your say: What do you think will be the most important pension issues in 2021?
In this latest Pensions Buzz we want to know what will be the biggest pension issues in 2021.
Opperman: New TPR powers will not be backdated
New Pension Schemes Bill powers given to The Pensions Regulator (TPR) to issue contribution notices will not be backdated, pensions and financial inclusion minister Guy Opperman has confirmed in a written parliamentary statement.