Ombudsman rules against IHER complaint in BT case

The Pensions Ombudsman finds that BTPSML followed the process correctly under the rules

clock • 3 min read
Ombudsman rules against IHER complaint in BT case

The Pension Ombudsman (TPO) has decided not to uphold a complaint from a former BT employee over the trustee and employer’s refusal to backdate her ill-health early retirement (IHER).

The complainant, who started working for the telecommunications giant on 12 February 1990, said the BT Pension Scheme trustee and BT refused to backdate her IHER to 2009 instead of 5 April 2018. Sh...

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