Ombudsman partly upholds complaint against NHS BSA

Complainant said they would not have retired if they had received accurate pension figures

clock • 3 min read
Ombudsman Anthony Arter
Image:

Ombudsman Anthony Arter

 The Pensions Ombudsman has ordered NHS Business Services Authority (NHS BSA) to pay £1,000 to a member of the NHS Pension Scheme for “serious distress and inconvenience”.

In the judgment handed down on 29 September, the Ombudsman said it partly upheld a complaint from a worker who alleged that they had been given inaccurate pension figures in November 2019, which fo...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Industry

Women in Pensions 2026: Nominees revealed and entries open!

Women in Pensions 2026: Nominees revealed and entries open!

People have been nominated in their hundreds for this year’s awards

Professional Pensions
clock 23 April 2026 • 21 min read
House of Lords shuts down mandation amendment despite Commons concession

House of Lords shuts down mandation amendment despite Commons concession

Industry says government must ‘start listening’ as the stand-off continues

Holly Roach
clock 23 April 2026 • 3 min read
News Digest: CVC-led group closes in on £1bn Standard Life pension risk transfer deal

News Digest: CVC-led group closes in on £1bn Standard Life pension risk transfer deal

PP brings together all the latest news on pensions from across the national and financial media

Professional Pensions
clock 23 April 2026 • 1 min read
Trustpilot