Ombudsman partly upholds complaint against NHS BSA

Complainant said they would not have retired if they had received accurate pension figures

clock • 3 min read
Ombudsman Anthony Arter
Image:

Ombudsman Anthony Arter

 The Pensions Ombudsman has ordered NHS Business Services Authority (NHS BSA) to pay £1,000 to a member of the NHS Pension Scheme for “serious distress and inconvenience”.

In the judgment handed down on 29 September, the Ombudsman said it partly upheld a complaint from a worker who alleged that they had been given inaccurate pension figures in November 2019, which fo...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Industry

AMNT calls for mandatory member representation on scheme boards
Industry

AMNT calls for mandatory member representation on scheme boards

Body says members’ voices remain ‘almost silent’ in current DC and CDC arrangements

Martin Richmond
Martin Richmond
clock 13 August 2026 • 3 min read
Taxable pension withdrawals pass £75bn for under-65s
Industry

Taxable pension withdrawals pass £75bn for under-65s

Analysis finds 2.4 million have now taken their first taxable payment below the age of 65

Alex Levy
Alex Levy
clock 13 August 2026 • 2 min read
AMNT: Three urgent reforms for the protection of member rights
Industry

AMNT: Three urgent reforms for the protection of member rights

John Flynn says the organisation has ‘serious concerns’ the voice of members will be lost

John Flynn
clock 13 August 2026 • 5 min read
Trustpilot