Ombudsman partly upholds complaint against NHS BSA

Complainant said they would not have retired if they had received accurate pension figures

clock • 3 min read
Ombudsman Anthony Arter

Ombudsman Anthony Arter

 The Pensions Ombudsman has ordered NHS Business Services Authority (NHS BSA) to pay £1,000 to a member of the NHS Pension Scheme for “serious distress and inconvenience”.

In the judgment handed down on 29 September, the Ombudsman said it partly upheld a complaint from a worker who alleged that they had been given inaccurate pension figures in November 2019, which fo...

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