'Mismatch' between policy intent and consumer wants

The industry needs to reach ‘pure simplicity’ and eliminate complexities for members

Holly Roach
clock • 2 min read
TPP director of policy and external affairs Phil Brown
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TPP director of policy and external affairs Phil Brown

There is a “mismatch” between industry policy intent and consumer wants and needs, according to industry experts.

Speaking today (13 October) at the Pensions and Lifetime Savings Association's annual conference, The People's Pension director of policy and external affairs Phil Brown suggested there is a "disjo...

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