TPO complaints set to increase, Sackers says

Webinar encourages trustees to pay attention to transfers and death benefits

Jasmine Urquhart
clock • 1 min read
Sackers senior counsel Arshad Khan: Trustees should pay attention to their transfers, misquotes and death benefits processes to avoid TPO complaints
Image:

Sackers senior counsel Arshad Khan: Trustees should pay attention to their transfers, misquotes and death benefits processes to avoid TPO complaints

Complaints to The Pensions Ombudsman (TPO) are set to rise, according to a webinar held by Sackers earlier this week.

The webinar, chaired by Sackers senior counsel Arshad Khan, encouraged trustees to "pay close attention" to potentially thorny areas such as transfers, misquotes and death benefits, which can be pa...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Law and Regulation

Box Clever members transfer to ITV Pension Scheme as long-running case concludes

Box Clever members transfer to ITV Pension Scheme as long-running case concludes

TPR has now ceased its regulatory action against ITV and associated entities

Jonathan Stapleton
clock 06 November 2025 • 2 min read
Master trust authorisation six years on: What has changed and what's to come?

Master trust authorisation six years on: What has changed and what's to come?

Industry says regime has set a strong foundation but there is ‘room to evolve’

Holly Roach
clock 06 November 2025 • 8 min read
The red face test – how would you fare?

The red face test – how would you fare?

Naomi Brown asks how trustees can prepare for when a decision they make is challenged

Naomi Brown
clock 31 October 2025 • 4 min read
Trustpilot