TPO complaints set to increase, Sackers says

Webinar encourages trustees to pay attention to transfers and death benefits

Jasmine Urquhart
clock • 1 min read
Sackers senior counsel Arshad Khan: Trustees should pay attention to their transfers, misquotes and death benefits processes to avoid TPO complaints
Image:

Sackers senior counsel Arshad Khan: Trustees should pay attention to their transfers, misquotes and death benefits processes to avoid TPO complaints

Complaints to The Pensions Ombudsman (TPO) are set to rise, according to a webinar held by Sackers earlier this week.

The webinar, chaired by Sackers senior counsel Arshad Khan, encouraged trustees to "pay close attention" to potentially thorny areas such as transfers, misquotes and death benefits, which can be pa...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

Jasmine Urquhart
Author spotlight

Jasmine Urquhart

Senior Correspondent at Professional Pensions

More on Law and Regulation

From automatic enrolment to automatic adequacy?

From automatic enrolment to automatic adequacy?

SPP's Calum Cooper says the next stage of reform should focus on adequacy rather than simply participation

Calum Cooper
clock 30 October 2026 • 3 min read
Budget 26: Government to remove two-year tax rule on lump sum death benefits

Budget 26: Government to remove two-year tax rule on lump sum death benefits

Changes will also be made to how tax due on excess lump sum death benefits is collected

Jonathan Stapleton
clock 28 October 2026 • 3 min read
Budget 26: Government confirms changes to HMRC terminal illness definition

Budget 26: Government confirms changes to HMRC terminal illness definition

Move will make it easier for people at the end of their life to access their pension savings

Jonathan Stapleton
clock 28 October 2026 • 2 min read
Trustpilot