Industry expects increased AI prominence in member support

PP survey finds 76% anticipate increased role of AI to provide support to members

Martin Richmond
clock • 1 min read
Industry expects increased AI prominence in member support

A majority of the pensions industry believes the use of artificial intelligence (AI) will become increasingly prominent in member support in the future, according to a Professional Pensions poll.

The findings of last week's Pensions Buzz survey revealed 76% of industry respondents said they expected the use of AI to provide support to members would become more widespread among the sector, c...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

From the Ombudsman's desk: A case where the scheme did things right

From the Ombudsman's desk: A case where the scheme did things right

Dominic Harris sets out the importance of open communication and attention to detail

Dominic Harris
clock 25 August 2026 • 4 min read
Isio buys Trafalgar House Pensions Administration

Isio buys Trafalgar House Pensions Administration

Deal brings together two established pensions admin businesses and boosts Isio’s offering

Jonathan Stapleton
clock 19 August 2026 • 3 min read
Kim Gubler – Reflections on pensions administration

Kim Gubler – Reflections on pensions administration

Administration is now sitting at the point where strategy becomes execution

Kim Gubler
clock 19 August 2026 • 4 min read
Trustpilot