Member experience becoming 'key factor' in insurer selection

LCP says one third see member experience as ‘deciding factor’ if price was equal

Jasmine Urquhart
clock • 1 min read
Member experience becoming 'key factor' in insurer selection

Member experience is becoming a “key factor” in selection of insurers, a report from LCP has found.

The report, based on results from a recent webinar poll, found one third (36%) of insurers said this would be the "deciding factor" if pricing was equal, when selecting a choice between a new entra...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

Jasmine Urquhart
Author spotlight

Jasmine Urquhart

Senior Correspondent at Professional Pensions

More on Risk Reduction

M&G expects BPA business to exceed £2.5bn in 2026

M&G expects BPA business to exceed £2.5bn in 2026

BPA business generated inflows of £1.2bn in Q3 taking year-to-date sales to £1.8bn

Jonathan Stapleton
clock 05 November 2026 • 2 min read
Delcam pension scheme secures £28m buy-in with Royal London

Delcam pension scheme secures £28m buy-in with Royal London

Transaction secures the benefits of 171 scheme members

Holly Roach
clock 04 November 2026 • 1 min read
Utmost Life and Pensions sale to JAB Insurance completes

Utmost Life and Pensions sale to JAB Insurance completes

Former BPA arm to rebrand as JAB Pensions

Alex Levy
clock 29 October 2026 • 2 min read
Trustpilot