Quality member experience vital for DB schemes to avoid 'poorer member outcomes'

Hymans research finds over a quarter of DB members lack confidence to make decisions about their pension

Martin Richmond
clock • 2 min read
Quality member experience vital for DB schemes to avoid 'poorer member outcomes'

Defined benefit (DB) schemes are running the “risk of poor member outcomes and engagement” if they do not offer a high-quality member experience as they approach endgame, Hymans Robertson says.

The consultancy's latest ‘Excellence in Endgames' paper – The Member Perspective: getting the member experience right – surveyed 1,000 DB scheme members and found under three in ten (29%) felt conf...

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