Schemes need 'greater visibility' of how AI is being used in operations

Penfold says AI could make pensions better but warns the industry to adopt it responsibly

Holly Roach
clock • 2 min read
Penfold CEO Chris Eastwood
Image:

Penfold CEO Chris Eastwood

Pension schemes need “greater visibility” of how artificial intelligence (AI) is being used across their operations, according to Penfold.

The digital workplace pension provider said while AI is being adopted "quickly" across areas such as pension scheme administration, communication, analytics, fraud detection and document processing...

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