Buyout insurers set sights on member experience

Half of insurers offer pension increase exchange as firms build out digital tools

Alex Levy
clock • 2 min read
Kelly Hurren: The ongoing service that members will receive is now a much more prominent consideration in the buyout process
Image:

Kelly Hurren: The ongoing service that members will receive is now a much more prominent consideration in the buyout process

Insurers are increasing investment in member-facing capabilities as member experience becomes more important to the buyout tender process, a new survey from Aon has shown.

The third edition of the firm's Insurer Member Options and Support Post-Buyout survey analysed propositions from the ten bulk annuity insurers currently active in the market. A survey of key dev...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Risk Reduction

Utmost Life and Pensions sale to JAB Insurance completes

Utmost Life and Pensions sale to JAB Insurance completes

Former BPA arm to rebrand as JAB Pensions

Alex Levy
clock 29 October 2026 • 2 min read
Welsh National Opera scheme signs £11.1m buy-in deal with Utmost

Welsh National Opera scheme signs £11.1m buy-in deal with Utmost

Transaction secures the benefits of 158 scheme members

Holly Roach
clock 22 October 2026 • 2 min read
Interface scheme secures £85m buy-in with PIC

Interface scheme secures £85m buy-in with PIC

Transaction secures the benefits of 1,117 scheme members

Holly Roach
clock 21 October 2026 • 1 min read
Trustpilot