Poor member comms could delay buyouts, Hymans says

Poor communications can lead to complaints, member confusion and delayed transactions

Alex Levy
clock • 2 min read
iStock.com/IrynaMelnyk
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iStock.com/IrynaMelnyk

Defined benefit (DB) schemes should consider member communications a core part of the buyout journey, with poor communications a potential threat to transactions, according to Hymans Robertson.

A paper from the consultancy – Getting member communications right on the journey to buyout – said leaving buyout communications too late could result in trustees managing complex messaging, member...

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