Providers must treat members like grown-ups

Rachel Dalton says providers must put members in charge of investment decisions

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A recent Pensions Ombudsman (PO) ruling highlights the need for trustees and pension providers to be crystal clear in communications about defined contribution (DC) investment.

The PO has ruled in favour of a scheme member who found, after the 2008 financial crisis, that the value of his investment in an additional voluntary contribution (AVC) fund run by Standard Life ha...

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