Star: Defining and demonstrating transfer excellence

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McPhail: Without effective monitoring and identification of non-compliance, Star loses its impact
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McPhail: Without effective monitoring and identification of non-compliance, Star loses its impact

Schemes already face a legislative requirement to carry out transfers promptly and efficiently, so they should voluntarily get on board with the industry-developed solution, says Tom McPhail

The introduction of Star to shape recognised industry-wide standards to promote good practice in transfers has been welcomed be welcomed by the government, consumers and responsible providers a like...

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