24 January 2020
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Douglas: Personalised communications can boost member engagement
Fragmented data will make it difficult for pension schemes to boost their business intelligence, but this is increasingly important in the fight to engage members, says Emma Douglas.
It's a tired but true cliché that January is a great opportunity for us to take stock - professionally as well as personally. As we dust off our gym cards and eye up the salad options, it's a good time...
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